At the meeting, a quality director "soared" ...

Just half a month's time, there are five or six customers sent a major complaint. The boss lit, call me to reprimand: "Why do we have so many problems recently? You as the company's quality director, is what to eat! In the end is your ability to have problems, or your attitude?" In the past, similar to scolded I will be able to pick up the quality, production, planning, procurement, logistics department manager meeting to review the recent manufacturing quality problems.

I know, for me, this is a criticism, I almost collapsed. Think again and again, I summoned the quality of all the executives, told them: "We can not go on like this! Quality Department has never made the problem, but the company every time a customer complaint, are the quality of the first to help others" And then back the black pot, and finally the board .This situation must be in the hands of my Qin people have been completely reversed.I think all the quality problems are the company's management issues.Please send me the recent typical problems back to me Be sure to express my opinion to the boss and the manager.

In the next few days, I made a full preparation, including a serious written resignation.

At the meeting, I turned away without any hesitation -

"We all know that the quality of our company's products is very much recently, Dong total (boss) almost every day called me. As the company's quality director, the company quality can not get up, I am duty-bound, but only one person to bear the pressure It 's not enough, it' s not fair, and today I have a lot to say, some words may still be ugly, if you do not recognize my opinion, you can interrupt me at any time.

Product quality problems in the final analysis is caused by the management of chaos!

"First of all, in our company, whether it is customer complaints, fines, or production line rework, we all like to give it a hat, called it quality problems, and once identified as quality problems, all the spearheads point to the quality department. Now, I would like to ask you a question: what is the quality problem?

"We define the problem, according to its source to define, for example, R & D department will be a circuit design is wrong, test indicators pass, we should define it as a research and development issues; engineering department will work instructions wrong The product is wrong, we should define it as a project problem; the production line will be a product is wrong, flow to the customer, we should be defined as the production problem; purchase to buy back a material, can not be used, resulting in production line rework, We should be defined as the procurement problem ... ... and now, all of these problems we call it the quality of the problem, our boss a quality problem more, to call the quality department, to call me.

"I think that our company is facing so many problems, summed up is the word: management confusion.

"In this year 's inspection of the outsourcing company in March this year, I stressed that the outsourcing industry can no longer cooperate.

"I remember when I was with Ling workers (factory director), Xu Jingli (Planning Department) to X back, I analyzed the problem of X. At that time I told a few points, including: First, we had chosen it because of its factory in Shunde, the local wage level is lower than Shenzhen, but it is mostly ethnic minority compatriots, language barrier, difficult to train.Second, X using the overall piece system, A month down, the staff up to only one or two days of rest, the monthly payment of wages, employees Hula a resignation of a large, very unstable staff. Third, X in Shunde, far from my company, objectively caused it In order to compensate for this cost, it is bound to find ways to reduce costs in other areas, such as solder, flux, packaging materials and other procurement of their own accessories, it is the cheapest, and this is not the bottom line to drop Cost, it will inevitably lead to quality problems.Therefore, the final conclusion is that it can not make good quality when I made an e-mail, it should be turned off the factory, I remember very clearly When the mail is sent to the total ginger, copy of the total director, Ling factory director and Xu Jingli, but you do not have a person back to the mail, do not care, it would not be the case.

I am a big voice, pointing to the company executive vice president and the boss said: "Jiang total, Dong total, I said yes? This time a customer problem, I think the root cause is that our outsourcing company improperly selected, and in This choice, I as the company 's quality director, simply can not play any impact, but the problem is scolded me.

"I do not think that this situation does not change, our company's quality management is difficult to pick up, so we not only from the source to solve the problem, but also from the source To define the problem. So, in the end what is the quality of the problem? I will tell you my department's IQC inspectors, if a qualified material in the inspection process is damaged, or after the inspection will be wrong bag , Resulting in mixed material, called the quality of my OQC inspectors check the board after the mix, which is also called quality problems, because it is produced by the quality department, but now we are facing the problem, there are Which one is caused by the quality department? So, I think our company has no quality problems, only management problems.

"Then the beginning of 2012 that the quality of the accident, the development of a development of the module power supply in the customer's equipment on the low temperature does not start, non-performing rate of 100%. Down a check, the problem is greater, the original product in the development process A lot of problems, the test department measured a total of three rounds, each round are measured a lot of problems, the product has been stuck in the pilot state, no transfer production, but the development of a management is really bad, due to the development of this project Engineers left the project manager, because the project manager, even this product will be put down, there is a lot of electrical problems in the pilot state to stay in the pilot state nobody cares.More life is that this product after the sample, Customers did not seriously test, down the order, as of the time to find the problem, this product has shipped 6,000 units, the customer has installed the use of the 3000.

"These questions are not all caused by the management of chaos?" At that time, do not know where the courage, I stared at the boss said: "Who should be responsible for this management chaos? Of course, the greater the greater the power the greater responsibility. You have the greatest power in the company, you have the final say, you should bear the greatest responsibility. "Dong total no e­xpression.

Then, I pointed to the executive vice president of the company, said: "Ginger, the headquarters of the things you basically have the final say, your responsibility second." Then, I pointed to the factory director said: "Ling factory director, factory this The top of your power, the company's quality management is not good, your responsibility ranked third you three have no opinion?

I stopped for about a minute to see that everyone did not say anything, and I went on to say: "Since we do not say anything, give me face, then I will continue to talk about our company management issues.

Advocating the rule of man, emphasizing the quality is staring out; and the current level of customer improved, we have not changed

"I think we face the biggest problem is that the company's top management management thinking can not keep up with the development of the situation, specifically in: advocating the rule of man, emphasizing the quality is staring out of the quality problem is the staff is not a good job, The heart is not strong, the quality department is not well pegged.Therefore, the way to solve the problem is to engage in the atmosphere, the problem after the boss's treatment will always criticize, accuse, fines, dismissal, the company management never thought, Cause the root of these quality problems. "I said in a torrent.

"I think that's your problem." I said, "I always say that I have done this before, and I have never had a problem, but I will tell you that you Before the kind of person-like man's play has been ineffective, and now need is the whole attack the whole guard. The reason is very simple, before our company is small, like doing such a product, it is possible to communicate with customers is you Circuit design is you, the process design and device selection is also you, to the production line to track the production of the product or you, and may be on the one or two production lines, so perhaps stare, and now, you see us nearly 20 The production line, the division of the company has been refined, R & D engineers do not even know that he designed the product in which the production line, how can we live?

"If the problem occurred in seven or eight years ago, our earliest customers there may not be a serious problem, because then the customer is mentally prepared, some small problems they solve their own. But now our customer level improved, The problem is the gap between the status quo and the target (requirements), the goal or the difference between the current situation and the target (demand) The question is raised, the situation is not changed, and the problem arises.

The size of the army, the guerrillas play, no problem strange

"Our company headquarters with manufacturing center, and then count for the Division I special processing power board of the Association, the total number of employees should be more than 2,000 people, our sales this year should be more than 900 million yuan, this is not a small The size of the company, but you look at our company's staff style of doing things, you can use a word to describe: 'go along with the feeling of where to go where.' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' '' A few days ago we have a transformer in the version after the upgrade, the supplier sent the old version of the material, I am very strange, by convention, our company is not all the custom parts in the version upgrade at the same time will change the material I did not change this time? I went to Yinjing Li (manager of the Department of Materials Technology), his answer is: 'We think that can be managed without a change in the number of materials, bad control on the material number.' And I also specifically after the investigation on the custom version of the upgrade management, found that the company simply did not document the provisions of this work.ISO9000 the essence of two One is the file, the other is the process of management. Our company's low level of documentation I do not want me to say, as for the process management Well, I remember just arrived, even a company's business process management plans are not, the company for Process management even a little concept are not, how can this be a problem? No problem strange!

The organization of the division of labor and power distribution there is a big problem, senior managers of the role and role of dislocation

I glanced at everyone in the conference room and saw that no one answered, "I think the third big problem is that there is a big problem with the division of labor and the distribution of power, and the authority and role of senior managers are dislocated." "I am the executive vice president of the company, said:" Ginger, where you like a general manager, you are clearly an engineer Well, you are 80 percent of the time to do the engineer's life, every time I go to your office You are looking at a device selection, either in the discussion of a technical problem, or in the help of the procurement department to talk about the price, as the general manager, the tube of things you control how much? I later called you for the Almighty The engineer is fine. "

Although I was surprised a moment surprised a moment, but Jiang always sure that my argument, "Yes, you criticize the right, I do have a lot of problems in the management, the management of the tube is not good."

I went on to say: "I do not understand why the company must engage in a manufacturing center management committee to control the factory, my evaluation of this organizational structure is a word: big pot, poor execution. Ling workers always think he is only the management committee The director of the factory, not the factory director, so the factory problems in the management of six people to be responsible, and the power is in his hands .In addition, I think our quality department position is very embarrassing, clearly that the company Quality Department, in fact, the quality of the factory, I managed the quality of all staff are concentrated in the factory side, the quality of the source of the R & D department, we have no resources allocation.

"I entered the company in November 2010, the company asked the quality department in the R & D department and the pilot department configuration resources, regulatory research and development quality, but the boss that the R & D department is he and the total in the tube, there will be no big problem, I just keep the quality of the factory on the line. "

I see we have no objection, I went on to say: "Our company in power only trivial things, do not do management, do not understand management, but the slogan is so nice, what 'a glory, a loss and loss', now the quality department because there is no power It is too difficult to do something.We often have leaked test products flow to the market, I would like to promote the current test after the way to paint the color of the way to test the seal after the way to achieve the responsibility to trace the function. A little thing, I personally pushed for 3 months, and now no results.

"This is the case, the last time we visited a TCL production of air conditioning control panel manufacturers, to see their employees after the test will be covered with a number of chapters on the PCB, to trace the staff who is testing. The first time I came up with the same way in our factory, the two managers found that he could find a better chapter, the results toss for two months, did not find the right seal, the matter is nothing Later, I went to the engineering staff to buy the seal, the results of the buy or can not cover, because the cover on our PCB, it is easy to be erased.This problem until now did not solve.

Companies want to do too much, their lack of capacity, improper allocation of resources

"I would like to say that the fourth management problem is: Our resources allocation problems. Our company known to do China's Siemens, the results of the past two years, while entering a number of industries, but the company's resources are limited, a lot of work done Too much.We developed a product on the label error problems emerge in an endless stream, I was looking for structural reasons for the investigation, Liu Jingli (structural design manager) and I said, because too many things, the structure only three people, so the label in Proofing and signing a certificate to the supplier, there is no audit link. A person accidentally do wrong, the end result is the bulk error.

"I think our company is like a lion, with or without strength, no time to lick a lick of blood, see the prey wanted to catch up.

"In the past two years, the company in the internal management of very little effort, a mind to find customers, recruit research and development staff, just want to do the product, the internal management of the problems left and right, that as long as the business scale to do, these The problem will be solved. "

"I ask you, this resource allocation is not done, resulting in frequent quality problems, is also my quality director of the wrong?" I said more excited. "

"There is a", I went on to say, "Our company also has the problem of staff capacity.Our company's training system is lacking, there is no corresponding training system, remember that we were in Emerson before, every class I also subsidized 150 yuan , All the business work is the Secretary of the arrangements are good, and now look at our company, lectures do not pay a penny, I have to secretary, each time lectures have their own layout, conference notice, get a few times, I do not want to do the training.In addition, our factory management level is also low, can not teach a few people, made like Wu Dalang shop, one than a short. At present the factory management level of the grassroots managers is very low But no one is pointing, and the gang does not listen, every time I give department staff training, also invited them to participate, but almost no one is willing to attend lectures.

Our company lacks a sense of quality culture and a sense of responsibility for its work

"I want to say the fifth management problem is that our company's quality and culture problems.Our company is currently dealing with quality, cost, delivery attitude is: delivery first, cost second, quality third, in the face of quality and Delivery, the cost of conflict, we tend to put the quality of the final consideration, the first cargo out to say that this quality culture, the quality of the problem is not surprising.In addition, our company lack of responsibility for their own work culture , For example, our products through the former processing links to the back of the plug-in line, often found that mixing, processing errors, etc., I went to the former processing director Zhang, he often told me that this is the engineering department of the instructions Caused by, or that we have a lot of quality problems, etc., never thought to be responsible for their own work output.I was in March to the factory management training, no matter what the external part of the input, we Each manager is responsible for the work of his department, but the company 's mainstream culture is exactly the opposite.

I said more than half an hour from the company boss, general manager, director and department manager, most of the people I have bluntly criticized and criticized.

Since then, I relaxed a lot, one we all work with me to improve the quality of the so-called "quality problem" is indeed a sharp decline, and secondly even if there are problems, the boss is also looking for manufacturing problems to criticize the department, I am out there

"Quality is very important," almost every boss said so, it is because if not say that his company has long been closed. But for how to improve the quality, who the greatest impact on the quality of this problem, many bosses are not clear. Once the product quality is a big problem, most of the bosses and managers will think that this is because the following managers and staff capacity is not enough or responsibility is not strong, so, in the company which called a variety of reflection Meeting, asked the following managers to reflect on, never think that they are really causing the problem, really need to reflect on their own.

Quality director "soared", how do you see?