Sales, sometimes more than this step!
Sales, sometimes more than this step!
I have a customer clerk by the client commissioned the task, specifically bite hard bones, dealing with the problem of business companies, as early as six, late nine hard, every day in various channels shuttle. Hotel, Internet cafes, schools. Business companies slow sales, call back to his arrangements. No skills, that is, by diligence. Now from the basic business has been promoted to the company's professional managers, the customer said is fancy this person's dedication and character.
Folk has a proverb "hard rock but also soft rope to Le", meaning that is probably to soft grams just, water drops stone wear. Sales staff encountered thousands of miles away nail shop, the most in need of this spirit - perseverance, many visits.
The first visit to the store more people ignore the boss? It does not matter, we know, I follow the standard steps to visit the customer, the focus of this visit is to show the sample / talk about policy / ask whether there is a guest need to deal with; also send you two small gifts. Do not you let me post a poster? It is okay, next time goodbye, go and say "we first meet, you do not purchase too normal, anyway, we are not simply to sell goods, once a week to engage in service. More than a few times, so we are familiar with, Mutual trust and cooperation. "
The second visit to the boss also ignored me? It does not matter, I also perform the standard steps to visit customers, the store few people, there is space there is a place, I just do display to do inventory management: to help you sort out the shelves, wipes the goods with a dust on the rub Store products (not even this product) to be a first-in first out, tell you two boxes of the date of the old goods I can help you put you in front of the first to sell. There is a surprise to you - the last two packs of damage I gave you back.
The third visit to the boss lukewarm hello to me greeted that no money is not the time to purchase? It does not matter, I still follow the standard steps to visit customers. The focus is to wipe the display cabinet, I took the basin filled with hot water with detergent, the store's display cabinet clean, told the boss not to plug in, but also to maintain good, otherwise Summer can not be used. what? The last time I help you first out of the date of the early goods on the outside how this time and pressure to the inside? It does not matter I will help you down again, the Treasury is too dark, I use my phone as bright as the production date of the old goods to you on the outside. The number of nine cold days I am busy head of a sweat, take the boss gave me a cigarette, said the sound of hard work. I know, there is a play, the next shot of the shot.
The fourth visit to the accident, the boss determined not to goods, had been through the previous efforts to get the boss, this was the boss blunt yellow (heart complain, thanks to only a boss) it does not matter, I still perform the standard steps to visit customers. Boss love, I will focus on this time to explain the profit story, to see her other store orders, face to face the driver to the next shop to send wine. Boss heart but do not act, say "look to say". I answered "it does not matter, anyway, no matter you do not purchase me every week to do the service", before leaving the store around the mask posters are replaced by a new, back to the boss a ballpoint pen.
The fifth visit: really bad luck, the boss is not in the boss, the boss of the mother in the store gatekeeper, the old mouth of the mouth of the mouth, I simply can not accept the words. Cry without tears Happened to the weather under the dark down to drizzle, I quickly helped her shop at the door of the product to the store, a busy, my clothes are wet. The old man seems very touched, let me sit in the house, this time I took advantage of the boss boss is not, and the boss's mother and very good to speak, I put our products on the shelves in the best position, the roof hung ten hanging flag, one The door of the wall posted six posters, the whole feeling like our model shop, the boss of the mother hard to give me drink, hospitality is difficult, I left to put the money on the windowsill ran, this cheap can not account for.
The sixth visit: great, the store a total of three "high" - "boss", "boss", "boss of the mother" are in the boss's mother always see me greet me to drink, boss Also gave me a cigarette, only the boss is still lukewarm, but also give me a smiling face. Haha, I finally can sit down, and this half of the sales experience told me that there is no single business is standing into the shopkeeper to give you a stool to sit, you have a chance. Hurry to take the opportunity to sit down and drink a glass of smoke, with the boss Lara homemade, I said: "I know you have no determination to purchase, you do not welcome me, I came to service, we open the shop is not easy, Be careful, but I want to know what you are worried about, is not my place did not explain clearly. The boss said that the main thing is my new brand of guests to point our products, thanks to the last time I posted a lot of posters, was asked her about this product is not there. My heart ecstasy - finally began to talk about the goods, and began to use a variety of methods to sell: "store only sell customers point of the product you can not earn the money, you want to sell their own products to be able to earn money" , "The last posters were asked, I will not only give you posters, give you empty box display incentives to help you pull your consumption," "take half a box to try, I give you the latest date of this month Of the goods, the shelf life of 12 months, and I help you apply for new store purchase display incentives to promote the policy (originally the day before the event stopped) "," this area five supermarkets left you no purchase ... ... ". The boss also hesitated, the boss angry: "The young man so come so many times, what you grumble what, I call the shots, to two boxes." Finally, I left them only under a box of orders - how have to give the boss a face, people are the size of the store "high".
Go out the door, grow a breath, the nail households finally get. Before and after six times, sold a new box of products. The most important thing is that the store began to buy with me, and he entered a new product today, I will be able to let him all the items sold, as long as my follow-up service to keep up with the store is "my food."
Feeling ah, just enter the time that do sales must be "smooth and elegant snow and ice hair is hollow only" can get. Later, there is something to educate me, I remember just two months, there was a hotel I put all these strokes are still people or iron beans a salt into the oil.
Forcing me no way, every day at noon rush hour I went to his store, do not sell goods do not speak profit story, every day to help him wipe the table to sweep the table, dry an hour I left, the next day I come again, yo Dry a small half a month. The boss can not stand it. One day to stay me to eat, said: "afraid of you, and every day you come to do not say that work, I quickly let you sleep, you see my store can sell me give me the same first to send points , I do not blame the other, you rushed to the people really ".
Since then I understand what people can do sales, your eloquence is not good or not, the key is persistent hard work, like embroidery as a needle line embroidered market. Sometimes I compete with myself, even if the small customers do not come down I am uncomfortable, not to sell this box of goods, but to their own confidence to make their own success again. Even the door will not let me out of the customer I have seen.
My know-how is the customer is not good or bad only different, perseverance to visit: you do not let me sell my goods I sent a business card we know about the head office, right? I'll send you two little gifts to put down the things I'll walk? Do i give you a poster? I help you deal with the client line? I'll help you rub the shelf? I'll wash you in the vegetables. I'll help you move the goods back to the store. You can not find the change. Run into your child crying my coax child line? Really no time I eat at noon to your shop to eat, I buy a pack of cigarettes in your shop to buy a rag to take the words, right? ...
"Do not expect to expect the first time in the transaction," "sales from the customer said do not start," "sales was originally achieved in the probability of" "never believe that customers take the initiative to come to you," this is the old business word of mouth Martial arts heart law, the implementation of the action is the first to their own mind, the customer refused to have a reason, and then perseverance repeatedly visit.
What are you doing? From the professional to carry out the standard visit steps, from the details of the record customer information, send a small gift, paste customer contact card, do inventory management, deal with bad products, deal with guest complaints, do vivid posters pull sales and even help Point of the chores, the boss did not think of a way to inquire about the boss phone, find acquaintances to find the inside to help themselves about the boss and so on, capable things too much, that a thousand ten thousand, rationally not smiling face, I do not always wrong service The One time not a hundred times, I am not to demolition of your house, I want to make money products to sell you (product plus profit story), I do not believe you are not into the oil and salt, Can give me a smile to me a seat with me to discuss the purchase problem, as long as you are willing to talk about me there are ways you have any concerns I give you solve chanting, less into a little try something ... .... Sincere to the stone to open, with a small Shenyang words is: "You can not love me, I love you you can not control, the flowers are innocent."
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